Your Purchases
The Purchases section allows you to view and manage orders you've placed through The Commune.
Here you can track your orders, contact sellers, leave reviews, and keep a record of your purchase history.
Viewing Your Purchases
To view your purchases:
- Sign in to your account.
- Open your account menu (Top right).
- Select Store, then select Purchases.
You'll find a list of your current and previous orders, along with their status and details.
Order Statuses
Your purchases may display different statuses as they progress.
Paid
Your order has been successfully placed and is awaiting processing by the seller.
Dispatched
The seller has shipped your order.
Tracking information may be available if provided by the seller.
Once delivery has been confirmed, you may be invited to leave a review for the seller.
Complete
Your order has been successfully delivered and marked as complete.
Cancelled
The order has been cancelled and, where applicable, refunded.
Viewing Order Details
Selecting an order will show additional information including:
- Order number
- Items purchased
- Seller details
- Delivery address
- Shipping information
- Tracking details (if provided)
- Purchase date
- Order total
Contacting a Seller
If you have a question about your order, you can contact the seller directly through the marketplace messaging system. You can access this on your purchase page.
You may wish to contact a seller regarding:
- Delivery updates
- Product information
- Tracking enquiries
- Order issues
- Return requests
We recommend contacting the seller first if you experience a problem with your order.
Tracking Your Order
If tracking information has been provided by the seller, you'll be able to view it from the order details page.
Tracking can help you:
- Monitor delivery progress
- Check delivery dates
- Identify courier updates
Not all shipping services include tracking.
Leaving a Review
After receiving your order, you may be invited to leave a review based on your experience.
Reviews help:
- Support sellers
- Build trust within the community
- Help other buyers make informed purchasing decisions
To leave a review:
- Open your purchase.
- Choose a rating.
- Add your review.
- Submit your review.
Requesting Help With an Order
If there is a problem with your purchase, we recommend taking the following steps:
- Review the order details.
- Contact the seller directly.
- Allow reasonable time for a response.
- Work together to find a solution.
Many issues, such as delayed deliveries or product questions, can be resolved quickly through communication.
Refunds and Returns
Refund and return requests are handled directly between buyers and sellers.
If you need to request a return or refund:
- Open the order.
- Contact the seller.
- Explain the issue clearly.
- Provide photographs where relevant.
The seller will review the request and discuss available options with you.
the buyer will be liable to cover the cost of posting the item back if required.
Disputes
If you're unable to resolve a payment-related issue with a seller, you may be able to raise a dispute through your payment provider.
Payment disputes are handled through the payment processing system and the issuing bank.
We recommend attempting to resolve issues with the seller before pursuing a formal dispute.
Keeping Track of Past Orders
Your purchase history allows you to:
- Revisit previous purchases
- Leave reviews
- Access order information
- Track spending over time
Your purchase records remain available through your account for future reference.
Frequently Asked Questions
Check the order status and any tracking information first. If you still need assistance, contact the seller directly through the marketplace.
Tip: Before opening a dispute or requesting a refund, contacting the seller is often the fastest way to resolve an issue. Most sellers are happy to help and appreciate the opportunity to put things right.