Seller Reviews
Reviews help build trust within The Commune community and allow buyers to share their experience with sellers and their purchases.
Positive reviews can help sellers grow their reputation, attract future buyers, and increase confidence in their store.
How Reviews Work
After receiving their order, buyers may be invited to leave a review for their seller.
Reviews allow buyers to:
- Rate their overall experience
- Share feedback about the purchase
- Help other buyers make informed decisions
Reviews are displayed on the seller's profile and contribute to their overall rating.
Leaving a Review
If you've completed a purchase, you may be eligible to leave a review after your order has been delivered.
To leave a review:
- Open your account.
- Navigate to Purchases.
- Find the order.
- Choose a rating and leave your feedback.
- Submit your review.
Reviews should be based on your genuine experience with the transaction.
Review Eligibility
To ensure reviews remain trustworthy:
- Only buyers who have placed an order can leave a review.
- Reviews can only be left once per order.
- Reviews become available after the order has been delivered.
- Reviews should relate directly to the transaction and seller experience.
What Makes a Helpful Review?
Helpful reviews provide useful information for both sellers and future buyers.
Examples of feedback may include:
- Product quality
- Accuracy of the listing
- Communication from the seller
- Packaging quality
- Delivery experience
- Overall satisfaction
Helpful Review Example
"The item arrived quickly and was packaged securely. The quality exceeded my expectations and the seller was very responsive when answering questions."
Responding to Reviews
Sellers may choose to respond to reviews left on their profile.
When responding:
- Remain polite and professional.
- Thank buyers for their feedback.
- Address concerns constructively.
- Avoid sharing personal information.
Thoughtful responses demonstrate good customer service and professionalism.
Negative Reviews
Not every transaction goes perfectly.
If you receive a negative review:
- Read the feedback carefully.
- Consider whether improvements can be made.
- Respond professionally if appropriate.
- Avoid arguments or confrontational responses.
Future buyers often pay close attention to how sellers handle criticism.
Review Guidelines
Reviews should:
- Be honest and based on a genuine transaction.
- Focus on the product and buying experience.
- Be respectful and constructive.
- Contain accurate information.
Reviews must not:
- Contain offensive, abusive, or threatening language.
- Include personal information.
- Be used to harass or intimidate another user.
- Contain misleading or false information.
- Be exchanged for discounts, compensation, or incentives.
Reporting a Review
If you believe a review breaches our guidelines, you may contact support for review.
We may investigate reviews that are reported for:
- Harassment or abuse
- Spam
- Offensive content
- Fraudulent activity
- Violations of our marketplace policies
Not all reported reviews will be removed. Reviews will only be removed where they violate our policies.
Building a Strong Seller Reputation
The best way to receive positive reviews is to provide a great buying experience.
We recommend:
- Dispatching orders promptly
- Writing accurate product descriptions
- Using clear photographs
- Responding to messages quickly
- Packaging items securely
- Resolving problems professionally
Consistently good service helps build trust and encourages repeat customers.
Frequently Asked Questions
Reviews help build trust, improve transparency, and help future buyers make informed purchasing decisions.
Tip: Reviews are one of the most powerful ways to build trust on The Commune. Great communication, accurate listings, and reliable dispatch times often lead to positive feedback and repeat customers.