Getting Paid

Once an order has been placed, payment is processed securely through Stripe and will be paid out to your connected bank account according to your Stripe payout schedule.

How Payments Work

When a buyer places an order:

  • The payment is processed securely through Stripe.
  • Platform fees and payment processing fees are deducted where applicable.
  • The remaining balance is added to your Stripe account.
  • Stripe transfers available funds to your connected bank account based on your payout schedule.

You can view your balance, transactions, payouts, and fees at any time through your Stripe Dashboard.

View your Stripe Dashboard

Connecting Your Bank Account

Before receiving payments, you'll need to complete your Stripe account setup and connect a bank account.

To get started:

  • Open Settings.
  • Navigate to Seller Account.
  • Complete the Stripe onboarding process.
  • Add and verify your bank account details.

Stripe may request additional verification information to comply with financial regulations.

Viewing Your Earnings

You can monitor your sales and payouts through your Stripe Dashboard.

There you'll find:

  • Successful payments
  • Pending balances
  • Available balances
  • Payout history
  • Processing fees
  • Refunds
  • Disputes

This provides a complete record of your payment activity.

Understanding Payouts

Payouts are the transfers Stripe sends to your bank account.

Your payout schedule is controlled by Stripe and may vary depending on:

  • Your country
  • Account status
  • Verification requirements
  • Stripe account settings

If you're unsure when you'll receive a payout, check your Stripe Dashboard for the most up-to-date information.

Pending and Available Balances

Funds typically move through two stages:

Pending Balance

New payments may initially appear as pending.

This allows time for payment processing before funds become available for payout.

Available Balance

Once funds become available, they can be included in your next scheduled payout from Stripe.

Fees and Deductions

Depending on your account configuration, the following may be deducted from payments:

  • Platform fees
  • Stripe payment processing fees
  • Refunds issued to buyers
  • Dispute-related deductions or fees

You can review individual transaction details within your Stripe Dashboard.

Refunds and Their Impact

If you issue a refund, the refunded amount will be deducted from your Stripe balance.

If sufficient funds are not available, Stripe may deduct the amount from future payouts.

Partial refunds only affect the refunded portion of the transaction.

Disputes and Chargebacks

If a buyer raises a payment dispute:

  • The disputed amount may be temporarily deducted from your Stripe balance.
  • Stripe may request evidence from you.
  • The buyer's bank will review the dispute.

If the dispute is resolved in your favour, the funds will typically be returned to your Stripe account.

If the dispute is lost, the disputed payment will be returned to the buyer and dispute fees may apply.

For full details, visit your Stripe Dashboard.

Updating Your Bank Details

If you need to change the bank account receiving your payouts:

  • Log in to your Stripe account.
  • Open your payout settings.
  • Update your bank details.
  • Complete any required verification steps.

Always ensure your banking information is current to prevent delays in receiving payments.

Frequently Asked Questions

Payout schedules are managed by Stripe and can vary. Check your Stripe Dashboard for your current payout schedule and estimated payout dates. Initial payout schedule is usually 7 days after receiving payment.

Yes. Your Stripe Dashboard provides a complete history of payments, refunds, fees, disputes, and payouts.

Update your payout information in Stripe as soon as possible to avoid delays with future payouts.

New payments may be held as pending until they become eligible for payout under Stripe's processing schedules.

All seller payouts are managed securely by Stripe. Questions relating to payout timing, account verification, or banking information can usually be answered within your Stripe Dashboard.

Tip: Make it a habit to review your Stripe Dashboard regularly. Keeping your account verified and your bank details up to date helps ensure your payouts are received without interruption.

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